Privacy Policy

 

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, payment details.

  • Account Information: Username, password, and account preferences (if you create an account).

  • Transaction Information: Order details, purchase history, and payment status.

  • Technical Information: IP address, browser type, device information, and cookies.

  • Communication Information: Messages, feedback, or inquiries sent via our contact forms or email.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website and services based on user behavior and feedback.

  • Send updates about your orders, promotions, or company news (with your consent).

  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: We work with trusted partners for payment processing, shipping, and website hosting who may need access to certain information.

  • Legal Compliance: When required by law or to protect the rights and safety of our business and customers.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather insights into website performance. Cookies help us:

  • Remember your preferences (e.g., language or cart items).

  • Analyze website traffic and improve functionality.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute data security.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your data, subject to legal or contractual obligations.

  • Opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails.

To exercise your rights, please contact us at [your email address].

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before sharing personal information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

📧 Email: ONYX@onyx-house.com