Shipping Policy

 

 

1. Free Shipping

We offer free shipping on all orders, regardless of order size or destination. No additional shipping fees will be applied at checkout.

2. Shipping Time

  • Shipping times vary based on your location:

    • United States: 7-14 business days.

    • International: 10-25 business days.

  • Please note that delivery times are estimates and may vary depending on factors like customs clearance or unforeseen delays.

3. International Shipping

For orders shipped outside the United States:

  • Customs and Duties: Your order may be subject to additional taxes or customs fees, depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the order total at checkout.

  • Customs Clearance: Any delays caused by customs clearance are beyond our control. We recommend checking with your local customs office for more information.

4. Eco-Friendly Shipping

We are proud to offer CO2 offsetting shipping to minimize the environmental impact of our deliveries. This means we support projects such as tree planting and renewable energy initiatives to compensate for carbon emissions produced during shipping.

5. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at [your email address] with your order details. We will work with the carrier to resolve the issue.

  • Damaged Items: If your item arrives damaged, please reach out to us with photos of the damage within 7 days of delivery. We will issue a replacement or refund as appropriate.

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. This allows you to monitor your package as it makes its way to you.

7. Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to contact our support team:

📧 Email: ONYX@onyx-house.com